[SINGAPORE] Retailers in the Republic are greatly interested in the use of artificial intelligence (AI), but remain wary of giving it complete control, according to a survey released on Wednesday (Aug 20) by monday.com. Out of the 350 retail decision-makers surveyed, 98 per cent said they were actively exploring or deploying AI agents, but only 10 per cent trusted AI to autonomously manage their entire customer journey, said a report from the work management platform. “Singapore’s retailers see AI as an opportunity to deliver personalised, intelligent and faster customer experiences,” noted Gavin Watson, senior industry lead at monday.com. “However, to fully realise these benefits, businesses need the trust, skills, and resources to make the technology viable for them.” https://www.businesstimes.com.sg/startups-tech/technology/singapore-retailers-want-use-ai-employee-resistance-major-hurdle-poll? (ICE SINGAPORE)

Fonte notizia: The Business Times, 20 August 2025